Managing Workforce Conflict

In this HR compliance webinar, attendees will learn the strategies to handle workplace conflicts with confidence and how to drive for harmony, reduced drama, and respectful communication. Also, attendees will learn 13 major strategies to manage conflict, 2 models for understanding the dynamics of conflict, and 9 hot buttons that can inflame conflict and what to do about it.

• Strategies to handle conflict with confidence and poise
• How to drive for harmony, reduced drama, and respectful communication?
• Perspective on your role in the conflict
• Thirteen major strategies to help you manage conflict
• Mediating conflict techniques when employees are at odds
• Review 2 models for understanding the dynamics of conflict
• The 9 hot buttons that can inflame conflict and what to do about it
• Ways managers make the conflict worse
• Dysfunctional behavior to watch out for based on your personality

• What impact does dysfunctional conflict have on your workplace?
• High tensions, stress, and anxiety?
• Reduced effectiveness, productivity, and quality?
• Increased absenteeism, turnover, hostility, and possibly violence?
• Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved?

The dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. The conflict that results in a legal action will cost $$$’s – even if you win.
What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, or taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want?
The dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately, there are actions you can take to turn it around.

• Managers
• Supervisors
• Team Leaders
• Employees dealing with conflict
• Human Resources Professionals

Bob Verchota, SPHR, is the President and owner of RPVerchota & Associates, a human resources and management practices consulting firm. He has over 30 years of human resources and operational leadership experience. His most recent corporate assignments include serving as VP Support Services, VP of Ancillary Services and Human Resources, and VP Human Resources. Focus areas include organization change and employee development, talent acquisition, risk management, compensation and benefits, labor and employee relations, performance improvement, and other operational issues. 

Academic pursuits include an undergraduate degree in Business Administration, graduate degree in Healthcare Administration (MHA), and doctoral work in Organization Development EdD (abd). He has taught at the technical, baccalaureate, and masters levels in several colleges and universities.